For help, bug reports, or feedback, email aria.nien2026@gmail.com.
Before contacting support
- Confirm that you are using the latest version of Google Chrome.
- Refresh the YouTube page after installing or updating EnTube UP.
- Turn on English subtitles (CC) when subtitle text is needed.
- Include the YouTube URL and a short description of what happened.
Helpful details to include
- Chrome version and operating system
- EnTube UP version
- Steps that reproduce the issue
- A screenshot with personal information removed
Frequently asked questions
Does EnTube UP upload my clips?
No. Saved clips and preferences are stored locally on your device.
Why is subtitle text missing?
Make sure subtitles are available for the video and that YouTube CC is turned on.
Why does EnTube UP only work on YouTube?
The current version is intentionally limited to YouTube so the extension can keep a clear, focused purpose.
How do I remove saved clips?
Use the delete button for an individual clip or the Clear All control for clips saved for the current video.